MICHEL

MICHEL EBERHARD

IT Project Manager

ABOUT ME

As a Project Manager with practical knowledge in a wide variety of business applications and environments, I have gained experience in software migration and implementation projects mainly in the banking industry and now have over 10 years hands-on-practice in adapting and applying project management methods as well as managing teams of specialists working towards the common goal of making our projects as successful as possible.

  • Nationality
    Dutch, Canadian Permanent Resident
  • Languages
    Dutch, English, German
Hire Me

TESTIMONIALS

Michel is a rare mix of talents with a can-do approach. He is an excellent project manager with a technical skill base and understanding. He is a people’s person and as such very confident in dealing with clients. In his dealing with clients he is totally reliable in explaining complex issues and managing expectations and deliverables. He does this in an organized and sympathetic manner. He always took the time to understand and explore any issues so that he both understood the technical aspects as well the impact on the project more fully. Moreover his overall knowledge makes him ideal to manage large scale projects. Michel and I worked closely together on several projects. I find him a great all-rounder, very knowledgeable and always ahead of the game. It’s nice to have someone that you can discuss technical challenges with as well as project management issues. I find it very easy to work with Michel as he’s easy to get on with and pleasant yet very sharp and on the ball with anything that needs to be taken care of. He showed natural leadership skills and worked well both in teams and with corporate management. I would recommend him for any senior management role.

Robert Bennemeer, Conclusion Implementation

I have worked in a project, managed by Michel. He is a Manager in the true sense of the word as he ensures that all people on board get the freedom and space to be most productive with their end results. He acts as a layer between the politics and the actual work, allowing only the things relevant for your work to reach you avoiding the rest. Hence making the complete experience of working with him very pleasant and positive.

Bidisha Agarwal, ING Bank

Michel is an accurate and a very well informed colleague. He is also good to have around as person. I highly recommend him as team leader.

Charles Campbell, Google

 

 


Portrait courtesy and copyright of Ardean Peters.

EXPERIENCE

Employee - Follett

2017 to present

Toronto, Ontario

Employee for Follett at the Seneca College Newnham Campus bookstore […]

Project Manager - Yacht

2013

Voorburg, The Netherlands

During my availability period (without project) I have started and participated in several 
projects for my office as well as for colleagues on projects who were in need of support. Examples are:

  • Restructuring the client database of Yacht location Voorburg;
  • Participating in and managing different direct-mailings towards potential clients;
  • Giving presentations and training regarding project management and successful implementations to specialist groups who usually do not deal with this (such as financials, legal specialists);
  • Preparing and writing Business Cases for colleagues (at for example the Dutch Military Intelligence and Security Service).
Project Manager - KPN International

2012

The Hague

Project manager alongside a team of 15+ managers responsible for delivery of data- andtelephone connections for mainly international clients. Utilized Local Tail providers such asTelefonica, Vodafone, SingTel and BT. Managed from invoice to delivery (connection of the client to the KPN network). Close collaboration with administrative support (located in Manila, Philippines) and project managers with Local Tail providers. Projects ranged from single telephone connections on copper to multi-site office relocations on glass fiber.

Senior Project Manager - ING Bank

2011-2012

Amsterdam, Rotterdam, Arnhem

As senior project manager responsible for startup and execution of MICS-TDS, replacement of legacy mainframe software with industry standard IBM solution. Set-up of project team and steering committee, hiring IBM consultants. Budget responsible ($4M). Responsible for delivery of Mandate, Project Brief, Planning and Business Case, which were approved. Project is now in execution.

Transition Manager - ING Bank

2010-2011

Amsterdam, Rotterdam

  • Transition manager within Business Service Transition program;
  • Responsible for Implementation Managed Print Services; replacing all printers, copiers
    and scanners within ING;
  • Managing functional designers and architects for delivery of project documentation such
    as Solution Outlines and Architectures, managing external suppliers for hosting of print
    servers.
Project Leader Art Archival - Randstad Holding

2009

Amsterdam

Project for archiving, cataloging and evaluating of all artwork present in the Randstad and
Tempo Team offices such as paintings, lithographs and photographs. A dedicated
database developed by an external party was used for this project. Due to the amount of
art within Randstad and Tempo Team this project has no specified end date.

Change & Implementation Manager, Acceptor - ING Bank

2008-2009

Amsterdam, Rotterdam

  • Project leader for internal Wintel and Mainframe transition projects. Responsible for
    monitoring of up to 15 simultaneous running projects and subsequent changes. Periodical
    reporting to ING project management;
  • Responsible for entire lifecycle per project (platform, applicative);
  • Acceptor for Test & Acceptance, responsible for validating project documentation and
    decharge to Operation Readiness;
  • CIM for CAM, responsible for leading non-Tango projects in the business;
  • Responsible for decommissioning Test & Acceptance team (project closure) and transfer
    of outstanding work, processes and procedures as designed and used by T&A back to the
    business.
Project Leader International Implementation - Business Lease Group

2007-2008

Zeist

  • Project leader for local and international (Central Europe: Hungary, Czech Republic,
    Slovak Republic, Poland) projects;
  • Design, planning and implementation of Prince2 project method within Business Lease
    Group;
  • Training of ICT personnel, local and international staff in adapted version of Prince2;
  • Design and implementation of Microsoft Dynamics NAV (Helios Navision) and subsequent
    process changes for new business unit (Hyundai Financial Services);
  • Project leader for implementation e-learning application within Business Lease NL.
Change & Implementation Manager - ING Bank

2007

Amsterdam, Rotterdam, The Hague

  • Project leader for internal Wintel and Mainframe migration projects; Responsible for
    monitoring up to 18 projects and subsequent transitional changes;
  • Periodical reporting to ING project management;
  • Responsible for entire project lifecycle per project (platform, applicative).
Project Leader, Intermediair - Department of Defense / JIVC

2006

The Hague

  • Responsible for project initiation: writing project brief;
  • Hiring of (external) candidates for software packaging project;
  • Responsible for all administrative work with regards to project start. Single Point of
    Contact during project initiation;
  • Advising role due to extensive knowledge of similar projects. Designing and maintaining
    project documentation;
  • Contact for Defense Department / DTO (Defense Telematics Organization, currently Joint
    IV Commando) for inventory and leveling of software to be migrated.

OLDER PROJECTS

Project Leader
Leiden City Council, 2005-2006

• Managing of 6 system engineers and support specialists;
• Maintaining migration planning and project concept;
• Contact for city council for platform migration. Later in project took over role of project
leader;
• Led project according to Prince2, prepared project restart (contract changes)
Team Coordinator
ING Bank, 2004-2005

• Managing 5 to 25 system engineers and system specialists;
• Planning of daily activities (migration planning, desktop roll-out, support) on various
locations in the Netherlands. Periodical reporting to project management;
• Single Point of Contact between support and delivery

Process Coordinator
Sara Lee / D.E. Master Blenders 1753, 2003-2004

• Drafting documentation for hardware prep-process;
• Guarding project concept and daily activities in prep-street;
• Drafting planning for desktop and laptop delivery

Team Leader User Support
Rabobank, 2002-2003

• Coordinator of RIT-team in Zeist. Planning of daily work for deliveries and incidents.
• Guarding Rabobank-specific projects (Secure Access, internal moves), coaching of
RIT-team members (Installation, Incidents, Software Distribution);
• Drafting documentation for Centric services to Rabobank;
• Technical and process-support for RIT-members. Guarding of Centric process within
Rabobank (Activity Based Costing)

Team Leader Service Desk
Sara Lee / D.E. Master Blenders 1753, 2001-2002

• Second line (phone) support for 4000 users as well as support on standard company
software, hardware and infrastructure;
• On-site support for Windows 2000 users;
• Drafting processes, manuals and reporting for Service Desk;
• Training of Service Desk team on implementing new processes and business applications
(SAP);
• Designing and implementing time registration system for Service Desk

Systems Engineer
Van Gend & Loos (DHL), 1996-2001

• Maintaining servers (Windows NT, AS400, RS6000);
• Installation of hard- and software on- and off-site;
• Supporting role on software implementation and development;
• Single Point of Contact for 1400 external clients and 65 office personnel and drivers;
• Involved with development of 3-dimensional EDI barcode for large clients (L’Oreal, JVC)


CERTIFICATION & TRAINING

Attended or completed courses in Activity Based Costing, Team leadership ICT Management, Exploitation ICT Management, ITIL Foundation v2 & v3, ITIL Practitioner Incident Management & Service Desk, ITIL Practitioner Release & Control, ITIL Practitioner Service Level Management, Prince2 Foundation, Prince2 Practitioner, IPMA-D, CMMi (Masterclass), Agile (Scrum), MS Dynamics NAV, Peregrine Asset Center, MS Windows 2000 Network & Operating System Essentials, MS Windows XP, MS Windows Server 2003.


SKILLS

Team Leadership
90%
Prince2
85%
Process Management
80%
IT Service Management
70%
Incident Management
75%
Integration
80%
Project Planning
90%

CLIENTS

  • All
  • Automotive
  • Banking
  • Consulting
  • Education
  • Government
  • Logistics
  • Military
  • Municipality
  • Retail
  • Telco

CONTACT INFORMATION

  • Call
    (+1) 647-204-5695
  • Write
    michel@eberhard.online
  • Wire
    @eberhardonline
  • Locate
    Scarborough, Ontario

GET IN TOUCH

Please allow up to two (2) business days for me to respond to your inquiry.

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